Contact Us

PLEASE USE THE CONTACT US FORM AT THE BOTTOM OF THIS PAGE. PLEASE DON'T SEND US A MESSAGE ASKING US TO CALL YOU, AS WE DO NOT OPERATE A PHONE SERVICE. WE WILL HAPPILY ANSWER ANY QUERIES YOU HAVE IN DETAIL BY EMAIL.

Using the contact us form below you can upload a photo, document or a water analysis report if relevant, and we'll use that information to recommend the most suitable solution for your needs. We will do our best to respond as quickly as possible. During busy periods, replies may not be immediate or provided on the same day, but rest assured we'll get back to you as soon as we can.

Since 1995, we've proudly supplied high-quality, Australian-assembled water filtration systems to homes and businesses across Australia. Our commitment to quality products and outstanding customer service is reflected in the positive feedback we've received over the years, which you can view at Judge Me, Trust Pilot, Google Reviews and Google Product Reviews. Many of these reviews highlight both the performance of our systems and the quality of support our customers receive.

As a small Australian family-owned online business, we don't offer telephone support. Instead, we provide assistance by email, allowing us to give detailed, accurate responses, include photos, specifications and links where helpful, and ensure every enquiry is answered thoroughly while making the best use of everyone's time.

PLEASE NOTE: IF YOU HAVE SENT US AN ENQUIRY AND HAVE NOT RECEIVED A REPLY WITHIN ONE TO TWO BUSINESS DAYS, PLEASE CHECK YOUR JUNK OR SPAM MAIL FOLDER, AS OUR RESPONSE MAY HAVE BEEN FILTERED THERE.