Terms of service

Terms of Service

This website is operated by Sentry Water Filters. Throughout the site, the terms “we”, “us” and “our” refer to Sentry Water Filters. By accessing our website or making a purchase, you agree to the following Terms of Service. These terms apply to all users—including browsers, customers, vendors, and content contributors. Use of our site constitutes acceptance of all conditions outlined here and any linked policies.

Overview

Please read these Terms carefully before using our website.
If you do not agree to all terms and conditions, you must not access or use the site. Use of new features or tools added to the site will also be subject to these Terms.
We may update these Terms at any time by posting changes—your continued use of the site means you accept those changes. Our store is hosted by Shopify Inc., which provides the platform allowing us to offer products and services.

Online Store Use

By using this site, you confirm that:

  • You are of legal age in your location
  • You consent to your minor dependents using this site (if applicable)

You must not use our services for any unlawful activity. Any breach—including spreading viruses or malicious code—may result in immediate termination of your access.

General Conditions

We reserve the right to refuse service to anyone at any time. Your content (excluding payment details) may be transferred unencrypted across networks. Payment information is always encrypted during transmission. You agree not to reproduce, sell, or exploit any part of the Service or site without written permission. Headings used in this agreement are for convenience only.

Accuracy of Information

We aim for accuracy but do not guarantee that site content is complete or up-to-date. All information provided is for general reference—any reliance on it is at your own risk.
We may update or modify content without notice, and are not obligated to keep the site current. Monitoring changes is your responsibility.

AI Chatbot and Content

Please be aware that the chatbot on our website is an AI assistant and is intended to provide general information and answer simple questions. The information provided should not be considered professional advice of any kind, including but not limited to, medical, legal, or financial advice. We do not accept responsibility or liability for any actions you take based on the information provided by this chatbot. The chatbot is not a substitute for a qualified professional. For matters concerning your health and safety, or for any serious issues, please consult with one of our specialists on the 'Contact Us' page.

Changes to Service or Pricing

Prices are subject to change without notice. We may modify or discontinue parts of the Service at any time, without liability.

Products and Services

Some items may be available exclusively online with limited quantities. Returns and exchanges are governed by our Returns Policy. We strive to accurately display product images and colours, but cannot guarantee screen accuracy.

We may:

  • Limit sales by customer, region, or jurisdiction
  • Change product descriptions or pricing without notice
  • Discontinue products or services at our discretion
  • We do not guarantee that products or services will meet expectations, nor that errors will be corrected.

Billing and Account Information

We reserve the right to decline or cancel orders. Quantity limits may apply per account, card, address, or household. In case of changes, we may notify you via the contact details provided at checkout. Orders deemed to be placed by resellers or distributors may be rejected. You agree to maintain accurate and up-to-date information—including email address and payment details—for successful transactions.

Third-Party Tools

We may offer access to third-party tools “as is”, without warranties or endorsements. Use of such tools is entirely at your own risk. New features and services introduced in future will also fall under these Terms.

Third-Party Links

Our site may include links or content from external providers. We do not control or validate their accuracy and are not responsible for any harm, damages, or transactions arising from your interaction with third-party websites. Please review external providers’ policies before engaging with their products or services.

User Comments and Submissions

By submitting any content—whether in response to a request (e.g. contest entries) or unsolicited (e.g. suggestions, plans or feedback)—you grant us unrestricted rights to edit, use, publish, or distribute those materials across any platform or medium.
We are not obliged to:

  • Maintain comments in confidence
  • Provide compensation for submissions
  • Respond to your feedback

We reserve the right—but are not required—to monitor and remove content we deem unlawful, offensive, or in breach of these terms or intellectual property rights.

You agree:

  • Not to violate third-party rights, including copyright, trademarks, privacy, or other legal protections
  • Not to submit material that is defamatory, obscene, abusive, or infected with malicious code
  • Not to impersonate others or mislead us or third parties about the origin of your comments
    You are fully responsible for the accuracy and legality of your submissions. We do not accept liability for any user or third-party comments.

Personal Information

Any personal data submitted through the store is governed by our Privacy Policy.

Errors and Inaccuracies

From time to time, our website or service may contain errors related to product descriptions, pricing, availability, or delivery times.

We reserve the right to:

  • Correct errors or omissions
  • Change product details or pricing without notice
  • Cancel orders if information is found to be inaccurate (even after submission)
    We’re not required to update content or clarify information unless legally mandated.

Prohibited Uses

You may not use the site or its content for any of the following:

  • Unlawful activity
  • Violating local, state, national, or international regulations
  • Infringing intellectual property rights
  • Harassing, discriminating, or abusing individuals
  • Uploading malware or viruses
  • Misleading, impersonating, or submitting false information
  • Spamming or scraping content
  • Circumventing security features
    Breaches may result in termination of access.

Warranties and Liability

We do not guarantee that the service will be uninterrupted, secure, or error-free. All services and products are provided “as is” without any warranties—express or implied.
Sentry Water Filters, including all directors, staff, and affiliates, shall not be liable for:

  • Direct or indirect damages
  • Loss of profit, data, or savings
  • Replacement costs or business interruptions
    In jurisdictions where exclusions or limitations are not enforceable, liability will be limited to the maximum extent permitted by law.

Indemnification

You agree to defend and indemnify Sentry Water Filters and its affiliates, staff, and suppliers from any claim arising out of your breach of these Terms or your violation of laws or third-party rights.

Severability

If any provision is deemed unlawful or unenforceable, the remainder of the Terms remains valid and enforceable.

Termination

These Terms remain in effect unless terminated by you or us.
We may suspend or terminate access at any time—without notice—if we suspect non-compliance. All outstanding obligations up to the date of termination remain enforceable.

Retention of Title

Ownership of all goods supplied remains with Sentry Water Filters until full payment has been received and cleared. If any payment is declined, cancelled, reversed, or otherwise not honoured for any reason, title to the goods does not pass to the purchaser. In such circumstances, Sentry Water Filters retains the right to request the immediate return of the goods, and the purchaser agrees to make the goods available for collection or to return them at their own cost. No installation or use of the goods transfers ownership until payment has been fully satisfied.

Entire Agreement

This document and any referenced policies represent the complete agreement between you and Sentry Water Filters. It overrides any previous communications or agreements.

Governing Law

These Terms are governed by the laws of Australia.

Changes to Terms

We may update or modify these Terms at any time. It is your responsibility to review this page periodically. Continued use of our website or services implies acceptance of the updated Terms.

Contact

For queries related to these Terms, please contact us using the "Contact Us" page of our website.