Shipping policy

We strive to dispatch all orders promptly and efficiently. Below is an outline of how we manage shipping and delivery.

Free Shipping

Standard delivery is free on all orders within Australia. We usually send with Australia Post or StarTrack. Free shipping covers our standard service, not Express.

Express Delivery

Express Post is available at checkout for most items, priced by the packed weight of your order. You'll see the exact price before you pay. Next business day delivery applies only within Australia Post's Express Post network; remote and regional areas can take longer. For orders over 5kg, or if you'd like a quote for your location, contact us and we'll be happy to help.

Express Post Restrictions

Some products we sell, particularly certain liquid products, may be classified as Dangerous Goods or otherwise restricted from air transport under carrier regulations. As a result, Express Post or other air freight services may not be available for these items.

If you intend to purchase any liquid products and require Express Post, please contact us before placing your order. If an item cannot legally be transported by air, it will be sent by the fastest available road service instead. Any additional postage paid for an unavailable Express Post service will be refunded where applicable.

Daily Dispatch Schedule

Standard orders are batch processed once per business day between 7:00am and 8:30am. Orders received after this window will be prepared and dispatched on the next business day.

Urgent Orders

If you're working to a tight deadline, please contact us directly. We'll do our best to fast-track your order for same-day dispatch, subject to stock availability and courier pickup schedules.

Working Days

Orders are dispatched and delivered on standard business days only. Our services exclude weekends and public holidays.

Shipping Carriers

We select the most cost-effective and reliable courier based on your delivery location and the size of your order. Common carriers may include:

  • Australia Post
  • StarTrack
  • TGE IPEC
  • FedEx / TNT

Our aim is to ensure your delivery arrives safely, affordably, and on schedule.