Shipping policy

We strive to dispatch all orders promptly and efficiently. Below is an outline of how we manage shipping and delivery.

Free Shipping

We offer free shipping on the majority of our products, typically dispatched via Australia Post or StarTrack (a subsidiary of Australia Post). Please note that our complimentary shipping applies to standard delivery services, not express.

Express Delivery

Express Post is available at checkout for most items. If you’d like a quote based on your location and selected service, we’re happy to assist. Please note: Express services may be limited for remote or outlying regions.

Express Post Restrictions

Some products we sell, particularly certain liquid products, may be classified as Dangerous Goods or otherwise restricted from air transport under carrier regulations. As a result, Express Post or other air freight services may not be available for these items.

If you intend to purchase any liquid products and require Express Post, please contact us before placing your order. If an item cannot legally be transported by air, it will be sent by the fastest available road service instead. Any additional postage paid for an unavailable Express Post service will be refunded where applicable.

Daily Dispatch Schedule

Standard orders are batch processed once per business day between 7:00am and 8:30am. Orders received after this window will be prepared and dispatched on the next business day.

Urgent Orders

If you're working to a tight deadline, please contact us directly. We'll do our best to fast-track your order for same-day dispatch, subject to stock availability and courier pickup schedules.

Working Days

Orders are dispatched and delivered on standard business days only. Our services exclude weekends and public holidays.

Shipping Carriers

We select the most cost-effective and reliable courier based on your delivery location and the size of your order. Common carriers may include:

  • Australia Post
  • StarTrack
  • TGE IPEC
  • FedEx / TNT

Our aim is to ensure your delivery arrives safely, affordably, and on schedule.