Privacy policy

Privacy Policy

This policy outlines how we collect, use, and share your personal information when you visit or make a purchase from water-filter-sentry.com.au (the “Site”).

Information We Collect

Device Information
When you visit the Site, we automatically gather data such as:

  • Browser type
  • IP address
  • Time zone
  • Installed cookies

We also record:

  • Pages viewed
  • Search terms or referral sources
  • Interactions with the Site

Technologies employed include:

  • Cookies – small data files containing unique identifiers
  • Log files – used to monitor activity and collect technical data
  • Web beacons, tags, and pixels – used to analyse browsing behaviour

Order Information
When you make or attempt a purchase, we collect:

  • Full name
  • Billing and shipping addresses
  • Contact details (email, phone number)
  • Payment details (including card numbers and payment methods)

“Personal Information” includes both Device Information and Order Information.

How We Use Your Information

We use your personal information to:

  • Process and fulfil orders
  • Communicate with you
  • Detect fraud and security issues
  • Share offers tailored to your stated preferences

Device Information enables us to:

  • Improve Site performance
  • Understand customer behaviour
  • Strengthen marketing initiatives

Sharing Your Information

We may share your Personal Information with trusted providers that help operate our business:

  • Shopify, which powers our store
  • Google Analytics, which monitors activity

You may opt out of Google Analytics tracking via the appropriate settings.

We may also disclose your information:

  • To comply with legal obligations or respond to legal requests
  • To protect users and enforce our terms of service

Behavioural Advertising

Your information may be used to deliver targeted advertisements.

To opt out of personalised ads, visit:

  • Facebook Ad Preferences
  • Google Ad Settings
  • Bing Ad Settings
  • The Digital Advertising Alliance (DAA) portal

Do Not Track Signals

Our Site does not alter data collection in response to Do Not Track signals from browsers.

European Residents

If you reside in the EU or UK, you have the right to:

  • Access your personal information
  • Request corrections, updates, or deletion

We process your data:

  • To fulfil our contractual obligations
  • Based on legitimate business interests

Please note: your information may be transferred outside Europe, including to Canada or the United States.

Data Retention

Order Information is retained unless you specifically request its deletion.

Policy Updates

We may revise this policy periodically due to legal, operational, or business changes.

Minors

This Site is not intended for individuals under the age of 18.

Contact Us

If you have any questions or concerns regarding this policy, please contact us via our Contact Page or by post:

Sentry Water Filters
Privacy Compliance Officer: Marlon Young
Gunthorp Holding PL AFT The Youngs Family Trust
Unit 4 East Alamode
13 Newspaper Place
Maroochydore QLD 4558
Australia