Contact Us

PLEASE DON'T SEND US A MESSAGE ASKING THAT WE CALL YOU BACK AS WE DO NOT OPERATE PHONES. WE WILL HAPPILY ANSWER ANY QUERIES YOU HAVE BY EMAIL.

You're welcome to submit your enquiry using the form below. You can also upload images, documents, or a water analysis report if needed, and we’ll do our best to respond promptly. Please note that during peak periods, replies may not be immediate or same-day—but rest assured, we’ll get back to you as soon as we can.

Our chatbot is currently in its beta learning phase and available 24/7 to assist with general enquiries. However, it may not yet be operating at full capacity so if you’d prefer to deal with our team directly, feel free to use the form below.

As an online retailer and small Aussie family-run business, we do not have the staff available for telephone communication. We have found electronic messaging and email more efficient in comparison, and a comfortable alternative to our customers. You are welcome to ask questions via the inquiry submission section below, which we will answer by email providing you with pictures, information, specifications, and links for online purchases.

We have been delivering top-quality water filtration solutions Australia wide since 1997, and our customers consistently share positive feedback about our products and service. You can find our reviews on Judge Me, Trust Pilot, Google Reviews and Google Product Reviews, in which you will see that our customers praise the effectiveness of our water filtration systems and the service they have received.

Please note: If you have sent us a message and have not received an email reply within one to two days, kindly check your Junk Mail folder as our response may be there.